Models of Transforming Quality Management Systems in the Digital Company
https://doi.org/10.21686/2413-2829-2021-1-115-123
Abstract
Today enterprises and organizations use and develop digital technologies more and more intensively, for example, artificial intellect, the Internet of things, chat-bots, virtual and augmented reality, block-chain, which shapes a new landscape in economic activity and changes nature of interrelations in the quality management system (QMS). In conditions of business digitalization physical economic activity is shifted to the virtual environment. The article studies transformation processes in quality management systems of companies under the influence of digital technologies, analyzes mechanisms and directions of raising product quality, growth in efficiency and effectiveness in quality management systems and reaching competitive advantages of digital company. The authors tried to investigate three aspects in the field of developing QMS in companies in conditions of digitalization: 1) studying changing character of stakeholders’ cooperation in digital company QMS; 2) designing tools for assessing cost of these transformations in digital company; 3) analyzing methods of raising efficiency of competitive advantages creation in digital company with new forms stakeholders’ cooperation in QMS. The research identifies models of transforming QMS in digital companies and shows character of stakeholders’ cooperation, it also proposes upgrading tools for assessing the cost of digital company transformation and works out ways of raising competitiveness of digital company in different models of transforming QMS.
About the Authors
I. V. Manakhova
Lomonosov Moscow State University
Russian Federation
Russian Federation
Irina V. Manakhova Doctor of Economics, Professor, Professor of the Department for Political Economy
1 Leninskiye gory, Moscow, 119991
E. V. Levchenko
Yuri Gagarin State Technical University of Saratov
Russian Federation
Russian Federation
Ekaterina V. Levchenko PhD, Assistant Professor of the Department for Economic Security
77 Polytechnic Str., Saratov, Saratov region, 410054
A. R. Esina
Plekhanov Russian University of Economics
Russian Federation
Russian Federation
Alla R. Esina PhD, Assistant Professor of the Department for Industrial Economics
36 Stremyanny Lane, Moscow, 117997
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Review
For citations:
Manakhova I.V., Levchenko E.V., Esina A.R. Models of Transforming Quality Management Systems in the Digital Company. Vestnik of the Plekhanov Russian University of Economics. 2021;18(1):115-123. (In Russ.) https://doi.org/10.21686/2413-2829-2021-1-115-123
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