ASSESSING THE LEARNERS' SATISFACTION WITH TEACHING QUALITY AS A FACTOR OF UNIVERSITY COMPETITIVENESS RAISING
https://doi.org/10.21686/2413-2829-2016-6-11-19
Abstract
In today's market conditions, when the quality of education services become one of the most important factors for choosing the education institution it is crucial to assess the internal environment of the university, to find out the level of satisfaction of students as chief customers. The Russian Plekhanov University of Economics has adopted the Strategy of Education Quality Guarantee, on the basis of which the authors using their own methodology surveyed students in order to find the level of their satisfaction with teaching quality. The article drew the conclusions about the correlation between students' attendance and their results and between students' attendance and their marks. The criteria were identified under which lecturers got max and min grade on the basis of students' assessment at the Russian Plekhanov University of Economics.
About the Authors
Nikolay N. Gagiev
Plekhanov Russian University of Economics
Russian Federation
Russian Federation
PhD, Leading Researcher of the Research Institute of Education Development under the PRUE
36 Stremyanny Lane, Moscow, 117997, Russian Federation
Ekaterina A. Pirozhenko
Plekhanov Russian University of Economics
Russian Federation
Russian Federation
PhD, Leading Researcher of the Research Institute of Education Development under the PRUE
36 Stremyanny Lane, Moscow, 117997, Russian Federation
Evgeniya V. Shubenkova
Plekhanov Russian University of Economics
Russian Federation
Russian Federation
Doctor of Economics, Professor, Director of the Research Institute of Education Development under the PRUE
36 Stremyanny Lane, Moscow, 117997, Russian Federation
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Review
For citations:
Gagiev N.N., Pirozhenko E.A., Shubenkova E.V. ASSESSING THE LEARNERS' SATISFACTION WITH TEACHING QUALITY AS A FACTOR OF UNIVERSITY COMPETITIVENESS RAISING. Vestnik of the Plekhanov Russian University of Economics. 2016;(6):11-19. (In Russ.) https://doi.org/10.21686/2413-2829-2016-6-11-19
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