Transformation model of e-service quality: theoretical substantiation

N. Sh. Vatolkina

Vestnik of the Plekhanov Russian University of Economics

ISSN 2413-2829 (Print)
ISSN 2587-9251 (Online)

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Vatolkina N.Sh. Transformation model of e-service quality: theoretical substantiation. Vestnik of the Plekhanov Russian University of Economics. 2019;(2):93-107. (In Russ.) https://doi.org/10.21686/2413-2829-2019-2-93-107

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ISSN 2413-2829 (Print)
ISSN 2587-9251 (Online)

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N. Sh. Vatolkina
Bauman Moscow State Technical University.
Russian Federation

Natalya Sh. Vatolkina - PhD, Assistant Professor of the Department for Management.

building 1, 5 Bauman 2nd Str., Moscow, 105005.

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